Limited Warranty

1. Warranty period

SideCozy warrants the original purchaser’s pillow against defects in materials and workmanship for two years from the delivery date. This limited warranty applies only to products purchased directly from SideCozy and is in addition to rights that cannot be excluded under applicable law.

2. What is covered

Covered defects may include abnormal splitting or cracking of the foam, seams that fail during ordinary use, or another manufacturing defect that prevents the product from functioning as described.

3. What is not covered

This warranty does not cover normal softening, changes in comfort preference, cosmetic changes, ordinary wear, stains, odors, mold, damage from liquids, misuse, improper cleaning, commercial use, unauthorized alteration, or damage caused by storage or handling outside the supplied care instructions.

4. Making a claim

Email us with your order number, a description of the issue, and clear photographs showing the product and the claimed defect. We may ask for additional information reasonably needed to review the claim. Do not discard or return the product until we provide instructions.

5. Available remedy

If we confirm a covered defect, we may repair the product, replace it with the same or a reasonably equivalent product, or refund the original purchase price. The available remedy may depend on stock and the nature of the defect. A replacement does not restart or extend the original warranty period unless applicable law requires otherwise.